User Support Specialist – Level II – Columbia, MO

At American Outdoor Brands, we are proud to offer some of the most popular names in the shooting, hunting, and rugged outdoor enthusiast markets!

We are dedicated to creating, growing, and preserving strong consumer brands that deliver innovative and high-quality products. Our efforts focus on meeting the needs of consumers who have a passion for the adventure, freedom, and personal inspiration offered by embracing the great outdoors. We have successfully grown from a single firearms operating division founded in 1852 under the iconic Smith & Wesson brand to four operating divisions today. 

With more than 18 highly respected consumer brands -- and growing -- we are well positioned to serve the large outdoor lifestyle products market opportunity. American Outdoor Brands Corporation represents our enhanced strategic direction, our broad range of product offerings, and our plan to continue building upon our portfolio of strong American brands. American Outdoor Brands Corporation serves as the holding company for the historic Smith & Wesson Corp., Battenfeld Technologies, Inc., and Crimson Trace Corporation, which represent our firearms, manufacturing services, accessories, and electro-optics divisions.

We have only just begun our journey toward achieving our vision of being the leading provider of high-quality products for the shooting, hunting, and rugged outdoor enthusiast. This large and growing market is populated by active lifestyle consumers who pursue their activities with passion and seek out brands they can trust. With a track record of creating, preserving, and acquiring respected brands, we remain committed to our future growth -- focusing on brands that best support the needs and lifestyle of our valued customers.

American Outdoor Brands (and its affiliates) is an equal opportunity employer, and considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, pregnancy, gender identity, age, national origin, ancestry, veteran status, military service, application for military service, physical or mental disability, genetic information or any other status protected by applicable state or local law. Candidates must possess proper authorization to work in the United States and, where applicable, to possess technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120.10.

The IT Level 2 Help Desk Specialist's role is to support and maintain in-house technology equipment, software, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware, software, and end user devices while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. They also participate in IT project planning, technology specifications and working with vendors and other third party partners. Patience and tact are essential, especially in the support of non-technical individuals. The ability to multi task in a busy environment and transfer accurate information to appropriate staff is critical to this position.

Requirements:

• Prior Service Desk Experience with troubleshooting, installing, and configuring desktop applications and hardware
• Strong Customer Service Skills, supporting and interacting with end users is necessary
• Experience in troubleshooting a wide variety of hardware and software
• Knowledge of current office automation tools and hardware platforms is desirable
• Self-motivated, able to work independently
• Ability to adapt to corporate and manufacturing environments
• Prior experience with CAD/CAM software and CNC machines a plus
• Manage and track inventory of hardware, including asset and software license management
• Excellent verbal, and written skills required
• Must possess above average time management and organizational skills
• Flexibility in work schedule is also required, participate in an on-call rotation to ensure 24/7 operations of these critical systems, and the ability to work weekends, and holidays
• Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles
• Team player in a fast paced, customer focused service department
• The ability to work with people in varied organizational relationships
• Occasional travel may be required as a part of this role

Experience/Education 

• Associates Degree preferably in Information Systems, Computer Science or equivalent experience

Benefits include competitive medical, dental, and vision coverage for employee and qualifying dependents as well as 401(k) with company match, Profit Sharing plan, Employee Stock Purchase Plan, product discounts, and generous paid time off.

Link to apply:

https://recruiting.adp.com/srccar/public/RTI.home?c=1055241&d=External&r=5000388407606&_fromPublish=true#/