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B&T USA is seeking a highly motivated and results driven Customer Service Supervisor to join our dynamic team. The Customer Service Manager is responsible for planning, organizing, developing, and directing the overall operations of the Customer Service Department in accordance with current standards, guidelines, regulations, and as may be directed by the President, to assure that quality standards are met daily.
Duties/Responsibilities:
- Manages customer service staff, communicates job expectations, and performs appraisals and job reviews
- Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
- Be aware of and moderate social media platforms for potential customer service issues
- Assists with escalated customer service issues and works to achieve problem resolution
- Handles discipline and termination of employees as needed and in accordance with company policy
- Assist in preparation of knowledge-based documents such as summaries and responses to frequently asked questions
- Identifies opportunities to update or improve customer service procedures and makes recommendations to Upper Management or other appropriate staff
- Participate in any meetings to communicate key issues within the department and with other departments within the company
- Perform essential duties as assigned
Required Education/Experience
- Five years of Customer Service management experience
- Knowledgeable about firearms both technically and compliance
- Social Media experience a plus
- Excellent written and oral communication skills
- Firm grasp of the use and operation of Microsoft Office Suite
- Knowledge of ticketing systems such as Zendesk
- Experience working with SQL base Inventory Systems
- Basic mechanical knowledge, preferably as applies to firearms
Physical Requirements
- Reliable transportation
- Able to speak on the phone for a long period of time
- Reliable transportation
- Must be able to lift 15lbs
- Must be able to access and navigate each department at all B&T’s facilities
- Must be able to pass a drug screening and background check
- Job Type: Full-time exempt
Pay: $50,000 to $60,000 annual salary
Schedule:
Monday to Friday
Benefits:
Company contributes 100% for employee HMO medical coverage
Dental
Vision
401(k) Plan
401(k) Matching - 4% match
Disability Plans
Life
Employee Product Discount
Paid Time Off (PTO)
Paid Holidays
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
All offers of employment at B&T are contingent upon clear results of a thorough drug and background check.
The potential candidate must meet ATF requirements for Firearm possession.
B&T provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, nation origin, pregnancy, disability status, protected veteran status, genetic information, sexual orientation, gender identity or expression, marital status or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including advertising, recruiting, interviewing, hiring, placement, accommodations, promotion, termination, job assignments, layoff, recall, transfer, discipline, leave of absence, compensation, and access to benefits and training. All employment decisions are based strictly on job-related qualifications and abilities.
Interested applicants can apply using the below portal: